Covid 19 response

As with everything we do, safety is our #1 concern! Addressing the Covid-19 virus is no different.

We want all our valued customers to know what we are doing in order for you to continue to enjoy Lake Norman with your loved ones  safely.

Each pontoon will have all surfaces  disinfected and wiped down AFTER EVERY USE with an industrial solution.  Our pontoons have a max capacity of 10 people or 1600 pounds whichever comes first. 

QUEENS UNITED PROCESS:

After booking your pontoon rental on our website, you will immediately be emailed a detailed outline of where to park and where to go. In the same email you will have links to a few different REQUIRED videos that will introduce you to your pontoon and go over important safety precautions. During this time it is very important to pay attention to your emails.

When customers arrive to the marina, please call/text us from the parking lot. (Remember we don't have a physical building at the marina). Customers will stay in the parking lot until the dock is cleared. We will call each customer down to the dock ONE AT A TIME in order to keep our distance and only have one group on the dock at a time. Once on the pontoon, our captain will go over the safety and check out procedures. 

This process allows us to make sure staff and guests are safe at all times.